Terms & Conditions
Welcome to our website. This website is operated by Oak & Ribbon Ltd. Throughout the site, the terms “we”, “us” and “our” refer to Oak & Ribbon Ltd. Oak & Ribbon Ltd offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
All prices are quoted in UK Sterling. Prices exclude delivery costs which will be added at checkout. Delivery charges are for UK addresses only. For delivery outside the UK, please contact us via phone or email.
We are not be liable for any export or import duties, taxes etc.
All of our products are subject to availability and we reserve the right to withdraw any product at any time and/or remove or edit the content on our website.
Despite our very best efforts to ensure our product information is current and correct, we cannot guarantee the absence of errors.
All items are branded with our logo.
Please note that we reserve the right to photograph and display products, either for our website or social media, from orders placed by customers. We will not, however, display images of personalised products for special occasions until the date has passed.
Wood is a natural product, so the colour and grain will differ for every product. This adds to the uniqueness of the product you receive, and there may be minor variations from the images of the Products shown on the website.
Please note that due to the nature of bespoke products, we are unable to offer refunds on these items unless they are found to be faulty.
As our products can be personalised, we will take all measures practical to ensure that we interpret the customer’s requirements. This may include providing you with a sketch / drawing for confirmation of design. The order will only be processed once we receive confirmation from the customer that the design / personalisation is correct. This may affect the lead-time.
We aim to ship within 10 working days, and by a maximum of 28 days.
Please let us know if there is a special date the order needs to be delivered by and we will advise if it is possible. We currently provide shipping via Royal Mail, with 1stclass being next working day including Saturdays, and 2ndclass being 2-3 working days.
We make every effort to deliver goods on time as requested at the time the order was placed. However, we cannot guarantee this, and we will not accept any liability if your order is delivered outside any previously agreed time or date. We will do our best to advise you of any delay or if the item is not available.
If for any reason you are unhappy with your purchase, please let us know. We ask that you contact us within 24 hours of receipt. Only items that are blank and not made to order can be returned. All items should be returned within 7 days of receipt in a re-saleable condition. Bespoke/Personalised/Made to order items may only be returned if they are found to be faulty.
We are not responsible for return postage. All returns must be sent back via a recorded signed for delivery at the expense of the customer.
If stock is unavailable and your order cannot be fulfilled, we will notify you with the option to claim a full refund or agree to wait until the product becomes available.
You may cancel your order at any time so long as the item(s) have not been cut to order, personalised or specific timber ordered for your requirements. You will be refunded in full. We may refuse to process a transaction for any reason or refuse service to anyone at any time at our discretion.
In the unlikely event that a parcel arrives damaged or faulty, you must contact us within 24 hours of receipt to enable us to make a claim with the courier.
After you have contacted us, all items should be returned within 7 days of receipt, via recorded signed for delivery.
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
For more detail, please review our Returns Policy.
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.
We shall not be liable for any default due to any act of God, war, strikes, lock outs, riots, accidents, fire, break-down of plant, machinery or shortage or unavailability of raw materials from a natural source of supply.