Frequently Asked Questions

How long will my order take to be made and delivered?

We aim to ship within 3 working days. Please let us know if there is a special date the order needs to be delivered by.  Feel free to message us to check on our latest availability. Please note, we use Royal Mail Tracked 48 as standard.  We offer an upgrade to Royal Mail tracked 24 and also offer Royal Mail Special Delivery.  International orders are sent by Royal Mail tracked, delivery duty paid when available, (DDP). 

Need in a hurry?

Feel free to message us to check on our availability and despatch times, we will do our very best to work to your gifting day.

I really like your products, but I would like a change to the design.

Great, we like new ideas. Please let us know what you would like, and we will try and accommodate your request. 

I like your choice of symbols, but I would like a symbol you do not offer.

OK, Great!. Please send us details, and we will let you know if we can engrave the symbol you want, at the same cost as our standard symbols.

 What packaging do you use?

We are very proud of our eco-friendly, bio-degradable packaging.  We  want to ensure we have minimal impact on our eco system.

Where does your wood originate?

We source our wood from sustainable forests in the UK & Europe. We take great care in selecting the wood to create our products from.

Do you ship overseas?

Yes we do.  For international orders, customs duties and import taxes may apply depending on the destination country.  We offer Delivery Duty Paid (DDP).  When DDP is available and duties and taxes are collected at checkout, the applicable charges are included in your order total. 

If you have any questions about international delivery or customs charges, please contact us before placing your order.  We will be happy to help.

Will I always see duties and taxes at checkout?

Not necessarily.  The availability of DDP and charges collected at checkout depend on your delivery destination and the applicable customs requirements.  If duties and taxes are not collected at checkout for your destination and are later due at the time of us printing postage we will reach out to you to discuss further.  If we are not made aware of any duties and taxes at the time of printing postage we are not responsible for additional costs before delivery.

I have realised I have made a mistake with the order

Please contact us immediately, so we can make any corrections required. There may be an additional charge to make any corrections, depending on how complete the product is.

My item is slightly different than images on your website?

Wood is a natural product, so the colour and grain will differ for every product. This adds to the uniqueness of the product you receive, and there may be minor variations from the images of the Products shown on the website.

What do I do if my order is damaged in transit?

Please contact us within 24 hours of receipt.